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Privacy Policy

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When you use our online services, contact us (such as via telephone, an online contact form or e-mail, etc.), request product samples, or request quotes, we may process and collect your personal data.  This privacy policy explains which data are collected, how we store and use the data, and what your rights are with regard to your data.

What data do we collect?

When you use our online services, contact us, request product samples, or request quotes, we may collect the following data:

  • Your domain name and/or IP address
  • Which internet browser you are using
  • The device and/or environment you are using
  • The origin of your visit to our website (such as through a Google search result, through our Facebook page, etc.)
  • Your surfing behavior and activity on our online services (such as what you look at on the website, what you click, how much time you spend on the website, etc.)
  • Your viewing of our online advertisements
  • Your user experience with our online services
  • Your full name
  • Your address
  • Your email address
  • Your company
  • Your telephone number
  • Your requests
  • Your entries into promotions, contests, or surveys
  • Any additional information that you directly provide to us (such as emails, phone calls, letters, online contact form information, personal information, etc.)

Our online services intended to provide information and to collect information only from those over the age of 18.  People under the age of 18 are prohibited to provide any information on or through our online services.  If we learn that we have collected or received personal information from a child under the age of 18, without verified parental consent, we will delete the information collected.  We do not knowingly solicit or collect personal information from or about children under the age of 18, and we do not knowingly market our products or services to children under the age of 18.

How do we collect this data?

The way we collect this data depends on how you use our online services, request product samples, request quotes, or contact us.  Some data is collected automatically as you interact with our online services.  Other data is collected directly from you (such as information you provide for a specific purpose, request, etc.) or with your consent.  Where required by law, we will obtain your consent for the collection and processing of your information (such as for the purpose of direct marketing).  An overview of all possible ways in which data can be collected is listed below:

  • When you visit our website and accept cookies
  • When you create an account (such as for online tools etc.)
  • When you contact us (such as via telephone, an online contact form, e-mail, postal mail etc.)
  • When you request product samples or quotes
  • When you input data or information into an online tool or form

Our online services may automatically record certain information through the use of cookies.  Unless you adjust your browser settings to refuse the use of cookies, our online services will issue cookies when you are on our website.  We may use Google Analytics, which uses cookies and/or text files that are stored on your computer that allow an analysis of your use of our website.  The information generated by Google Analytics is generally transmitted to a Google server in the United States, where it is also stored.  In case of activation of the IP anonymization, Google will truncate/anonymize IP addresses within members of the European Union prior to storing.

Why do we collect these data?

It is necessary for us to collect certain data.  For example, we cannot contact you unless we have your e-mail address, name, or telephone number, and we need an address to which product samples can be shipped.  In addition, we also collect certain data for marketing purposes.  An overview of possible reasons we collect your data is listed below:

  • To provide the samples, quotes, and/or services you request (such as quotations, recommended layouts, product samples, product literature, offers, etc.)
  • To process and ship product samples.
  • To be able to contact you, for example, about product sample requests, quote requests, or branded gear, or to answer questions when you have contacted us
  • To manage your accounts and provide you with support/customer service
  • To assess our existing or potential business relationship
  • To enforce our terms and conditions
  • To conduct sales and marketing activities, including, but not limited to, pursuing marketing prospects, conducting market research, evaluating our advertising effectiveness and managing our brand
  • To manage our business
  • To evaluate, operate and improve our business by enhancing our products and services, through the development of new products and services, managing the relationships with our customers, performing billing, accounting, auditing, reconciliation and collection activities
  • To provide you with the best and most personal customer experience
  • To improve your surfing and experience of our online services

How long do we store these data?

We store your data only for as long as is necessary for the purposes mentioned in this Privacy Policy, in accordance with reasonable business practices and applicable laws.

How do we protect these data?

We take appropriate security measures (such as physical, electronic, and administrative safeguards) to protect any data we collect from unauthorized or inappropriate access.  We restrict access to information about you to those workers who need to know the information in order to achieve the purposes mentioned in this Privacy Policy.

What are your rights?

You have the right to know and/or view what data, if any, we have collected and to have it changed, updated, or deleted.  You also have the right to withdraw your consent to the processing of your data at any time, but withdrawal of this consent may have consequences for current agreements between you and us.  You can exercise these rights by submitting a request via email or phone call:

  • Email us at info@sunballast.com
  • Call us toll-free at +1 786 885 0380

We do not sell your data to third parties.

If you object to how we handle your data, you also have the right to submit a complaint to the appropriate data protection authority.  Links to data protection authorities are provided below.

How is your data shared?

Generally, we will not share any data we collect with third parties except as outlined below.  For example, we may share your data with authorized business or support partners or third party service providers that, on our behalf, perform certain services, such as providing customer support and marketing assistance, performing sales analysis, supporting the functionality of our website, fulfilling your requests, and management of contests, promotions and surveys.  These third parties will have access to your information to the extent needed in order to perform their services, but the third parties are not permitted to share or use your information for any purposes besides those outlined in this privacy policy.  We will never sell your data to a third party for the third party’s marketing use.

Additionally, we may disclose personal information about you:

  • If it is necessary to a transaction or request you have made
  • If we are required to do so by law or court order
  • If we must comply with a legitimate legal request by a legal authority or government official
  • If we believe we must do so in order to prevent financial loss or physical harm
  • To establish or defend our legal rights or defend against legal claims
  • In connection with fraud or illegal activity, suspected or actual

Our website may contain links to third party websites, such as websites of authorized distributors, sales affiliates, third party service providers, etc.  We do not control the content, security, or privacy practices on these sites, and we encourage you to review the privacy policies of each site you visit.

We may use plugins, such as social share buttons or a like button (for example, for social media websites such as Facebook, etc.).  Plugins, including their loading, use, and operation, are governed by the third party’s privacy policy.

Does this Privacy Policy ever change?

We reserve the right to modify or supplement this privacy policy.  Please check this Privacy Policy periodically to inform yourself of any changes.

Links to data protection authorities:

California Attorney General’s Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
Voice: (916) 210-6276 or (Toll-free in California) (800) 952-5225
Fax: (916) 323-5341
Website: https://oag.ca.gov/privacy/ccpa; https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Wien
Tel. +43 1 52 152-0
Email: dsb@dsb.gv.at
Website: http://www.dsb.gv.at/

Autorité de la protection des données – Gegevensbeschermingsautoriteit (APD-GBA)
Rue de la Presse 35 – Drukpersstraat 35
1000 Bruxelles – Brussel
Tel. +32 2 274 48 00
Fax +32 2 274 48 35
Email: contact@apd-gba.be
Website: https://www.autoriteprotectiondonnees.behttps://www.gegevensbeschermingsautoriteit.be
The competence for complaints is split among different data protection supervisory authorities in Belgium.
Competent authorities can be identified according to the list provided here: https://www.autoriteprotectiondonnees.be/citoyen/l-autorite/autres-autorites; https://www.gegevensbeschermingsautoriteit.be/burger/de-autoriteit/andere-autoriteiten

Commission for Personal Data Protection
2, Prof. Tsvetan Lazarov blvd.
1592 Sofia
Tel. +359 2 915 3580 +359 2 915 3548
Fax +359 2 915 3525
Email: kzld@cpdp.bg
Website: https://www.cpdp.bg/

Croatian Personal Data Protection Agency
Selska Cesta 136
10000 Zagreb
Tel. +385 1 4609 000
Fax +385 1 4609 099
Email: azop@azop.hr
Website: http://www.azop.hr/

Commissioner for Personal Data Protection
1 Iasonos Street
P.O. Box 23378
1082 Nicosia
Tel. +357 22 818 456
Fax +357 22 304 565
Email: commissioner@dataprotection.gov.cy
Website: http://www.dataprotection.gov.cy/

Czech Republic
Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague 7
Tel. +420 234 665 111
Fax +420 234 665 444
Email: posta@uoou.cz
Website: http://www.uoou.cz/

Carl Jacobsens Vej 35
2500 Valby
Tel. +45 33 1932 00
Email: dt@datatilsynet.dk
Website: http://www.datatilsynet.dk/

European Data Protection Supervisor
Rue Wiertz 60
Office: Rue Montoyer 30, 6th floor
1047 Bruxelles – Brussel
Tel. +32 2 283 19 00
Fax +32 2 283 19 50
Email: edps@edps.europa.eu
Website: https://edps.europa.eu/

Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Tatari 39
10134 Tallinn
Tel. +372 6828 712
Email: info@aki.ee
Website: http://www.aki.ee/

Office of the Data Protection Ombudsman
P.O. Box 800
FI-00531 Helsinki
Tel. +358 29 56 66700
Fax +358 29 56 66735
Email: tietosuoja@om.fi
Website: http://www.tietosuoja.fi/en/

Commission Nationale de l’Informatique et des Libertés – CNIL
3 Place de Fontenoy
TSA 80715 – 75334 Paris, Cedex 07
Tel. +33 1 53 73 22 22
Fax +33 1 53 73 22 00
Website: http://www.cnil.fr/ https://www.cnil.fr/en/contact-cnil

Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
Graurheindorfer Straße 153
53117 Bonn
Tel. +49 228 997799 0
Fax +49 228 997799 5550
Email: poststelle@bfdi.bund.de
Website: http://www.bfdi.bund.de/
The competence for complaints is split among different data protection supervisory authorities in Germany.
Competent authorities can be identified according to the list provided under https://www.bfdi.bund.de/anschriften

Hellenic Data Protection Authority
Kifisias Av. 1-3
11523 Ampelokipi Athens
Tel. +30 210 6475 600
Fax +30 210 6475 628
Email: contact@dpa.gr
Website: http://www.dpa.gr/

Hungarian National Authority for Data Protection and Freedom of Information
Falk Miksa utca 9-11
H-1055 Budapest
Tel. +36 1 3911 400
Email: privacy@naih.hu
Website: http://www.naih.hu/

Data Protection Commission
21 Fitzwilliam Square
D02 RD28 Dublin 2
Tel. +353 76 110 4800
Email: info@dataprotection.ie
Website: http://www.dataprotection.ie/

Garante per la protezione dei dati personali
Piazza Venezia, 11
00187 Roma
Tel. +39 06 69677 1
Fax +39 06 69677 785
Email: segreteria.stanzione@gpdp.it
Website: http://www.garanteprivacy.it/

Data State Inspectorate
Elijas Street 17
LV-1050 Riga
Tel. +371 6722 3131
Fax +371 6722 3556
Email: info@dvi.gov.lv
Website: http://www.dvi.gov.lv/

State Data Protection Inspectorate
Sapiegos str. 17
LT-10312 Vilnius
Tel. +370 5 271 2804 +370 5 279 1445
Fax +370 5 261 9494
Email: ada@ada.lt
Website: https://vdai.lrv.lt/

Commission Nationale pour la Protection des Données
15, Boulevard du Jazz
L-4370 Belvaux
Tel. +352 2610 60 1
Fax +352 2610 60 6099
Email: info@cnpd.lu
Website: http://www.cnpd.lu/

Office of the Information and Data Protection Commissioner
Second Floor, Airways House
High Street
SLM 1549 Sliema
Tel. +356 2328 7100
Fax +356 2328 7198
Email: idpc.info@idpc.org.mt
Website: http://www.idpc.org.mt/

Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
P.O. Box 93374
2509 AJ Den Haag/The Hague
Tel. +31 70 888 8500
Fax +31 70 888 8501
Website: https://autoriteitpersoonsgegevens.nl/

Urząd Ochrony Danych Osobowych (Personal Data Protection Office)
Stawki 2
00-193 Warsaw
Tel. +48 22 531 03 00
Email: kancelaria@uodo.gov.pl dwme@uodo.gov.pl
Website: https://uodo.gov.pl/

Comissão Nacional de Proteção de Dados – CNPD
Av. D. Carlos I, 134, 1º
1200-651 Lisboa
Tel. +351 21 392 84 00
Fax +351 21 397 68 32
Email: geral@cnpd.pt
Website: http://www.cnpd.pt/

The National Supervisory Authority for Personal Data Processing
B-dul Magheru 28-30
Tel. +40 31 805 9211
Fax +40 31 805 9602
Email: anspdcp@dataprotection.ro
Website: http://www.dataprotection.ro/

Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Tel. + 421 2 32 31 32 14
Fax + 421 2 32 31 32 34
Email: statny.dozor@pdp.gov.sk
Website: http://www.dataprotection.gov.sk/

Information Commissioner of the Republic of Slovenia
Dunajska 22
1000 Ljubljana
Tel. +386 1 230 9730
Fax +386 1 230 9778
Email: gp.ip@ip-rs.si
Website: https://www.ip-rs.si/

Agencia Española de Protección de Datos (AEPD)
C/Jorge Juan, 6
28001 Madrid
Tel. +34 91 266 3517
Fax +34 91 455 5699
Email: internacional@aepd.es
Website: https://www.aepd.es/

Drottninggatan 29
5th Floor
Box 8114
104 20 Stockholm
Tel. +46 8 657 6100
Fax +46 8 652 8652
Email: imy@imy.se
Website: http://www.imy.se/

Rauðarárstígur 10
105 Reykjavík
Tel. +354 510 9600
Email: postur@dpa.is
Website: https://www.personuvernd.is https://www.personuvernd.is/information-in-english/

Data Protection Authority, Principality of Liechtenstein
Städtle 38
9490 Vaduz
Tel. +423 236 6090
Email: info.dss@llv.li
Website: https://www.datenschutzstelle.li

Tollbugata 3
0152 Oslo
Tel. +47 22 39 69 00
Email: postkasse@datatilsynet.no
Website: https://www.datatilsynet.no

European Data Protection Board (EDPB)
Postal address: Rue Wiertz 60, B-1047 Brussels
Office address: Rue Montoyer 30, B-1000 Brussels